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Why buy from Microsoft Store

We offer easy, convenient shopping, expert help when you need it, education and military discounts, and much more.
A display of several Surface devices and tech accessories on a peachy-pink background.

Easy, convenient shopping

Truck icon for shipping

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

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60-day free returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.

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Flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

Value prop glyph for Price Promise.

Our 60-day low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.

Free expert guidance when you need it

A Microsoft Store associate in yellow shirt sitting at a home desk, facing toward the camera.

Free personal shopping appointments

Book a free online appointment or chat live with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming product, and more.

Person using a Surface Laptop 4, while chatting on their phone with a store associate.

Get help with your setup

If you've purchased Microsoft 365, Surface, or any other PC device that runs on Windows, our product experts can guide you through the setup process and answer any questions.

More reasons to shop with us

Microsoft Complete logo

Complete peace of mind

Keep your new device up and running with Microsoft Complete.1 Get accidental damage protection2 from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
Xbox Series S and Xbox Series X consoles surrounded by game characters.

Your all-inclusive pass to Xbox

Get an Xbox Series X or Xbox Series S console, plus 24 months of Xbox Game Pass Ultimate, from $24.99/month for 24 months.3

Looking directly down on an older Surface laptop and tablet, a smart phone, and an Xbox console still in packaging.

Get cash for your used device

Trade in an eligible device—laptop, tablet, phone, or game console—and get cash back.*

A customer holding a Surface Pro 9 while studying its screen.

Get the help you want when you want

Search topics, call to speak to a Microsoft Store associate, or chat with us from most product pages.

A close-up of tree in a green field.

Our commitment to sustainability

At Microsoft Store, we're making it easier to shop technology with sustainability in mind—as well as help you dispose of it responsibly.

  • Returns: Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.
  • Low Price Promise: Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • [1] Warranties, extended service plans, and Terms & Conditions for your device

    [2] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.

    [3] With approval of Citizens One Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Total payment amount from $599.76; taxes, shipping, and other charges are extra and may vary (estimated retail price with Xbox Series S console; prices will vary by console and retailer). See the Citizens One Line of Credit Agreement for full terms and conditions.

    *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.

Why buy from Microsoft Store

We offer easy, convenient shopping, expert help when you need it, education and military discounts, and much more.
A display of several Surface devices and tech accessories on a peachy-pink background.

Why shop at Microsoft Store for your business

Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. Learn more

Business product experts here to help

We can answer questions, help you find the right solutions for your business, and save time and IT resources on deployment.

Savings and flexible financing

Maximize your IT budget with flexible payment options, discounts on multiple devices, and more.

Coverage and protection plans

Safeguard your investment with accidental damage coverage, next-business-day replacement, SSD data retention, and more.

Free training

Build skills at your own pace with our online training and workshops, or book an appointment for one-on-one product training with an expert.

A man in business attire uses a Surface device at a table.

Protect your investment

Every Surface device comes with a minimum one-year warranty for hardware defects and malfunctions, plus technical support options. To maximize your Surface investment, you may want more.²

A person sits at a desk with a tablet in hand.

Free shipping and returns

Get free 2-3 day shipping with no minimum purchase. Plus, enjoy 60-day returns on almost any physical product.**

Three Microsoft product experts.

Connect with a product expert

Whether you’ve got a headcount of three or 300, our product experts are here to help you find optimal tech solutions for your business. We’ll help you compare and choose the best hardware, software, and resources that will work within your budget.

A woman uses a Surface device to review Excel charts at home.

Our low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.¹
  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, 2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
  • [2] Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.

    [3] Warranties, extended service plans, and Terms & Conditions for your device

    **Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.

    **Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

Why buy from Microsoft Store

We offer easy, convenient shopping, expert help when you need it, education and military discounts, and much more.
A display of several Surface devices and tech accessories on a peachy-pink background.

 Easy, convenient shopping

Special discount for students, parents, and educators

K-12 and higher education students, parents, and faculty are eligible year-round for an education discount up to 10% off select products, including Surface devices.3

Value prop glyph for Price Promise.

Our 60-day low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.²

Free 2-3 day shipping

Enjoy free expedited shipping with any order. For lower carbon emissions than standard air freight, we also offer the option of ground shipping (3-7 business days) on eligible orders in the contiguous US.

Get cash for your used device

Trade in an eligible device—laptop, tablet, phone, or game console—and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.*

A student using a Surface device

60-day free returns

Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.⁵

Students using laptop sitting on the floor

Get Office 365 for free

Use your school email address to get Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and Microsoft Teams.

Surface headphones, Surface Laptop and a black Xbox controller.

Explore flexible payment options

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.

A woman packing a Surface laptop into her tote bag.

Complete peace of mind

Keep your new device up and running with Microsoft Complete.1 Get accidental damage protection4 from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.

  • [1] Warranties, extended service plans, and Terms & Conditions for your device

    [2] Valid on consumer purchases of physical products made at Microsoft Store online in the United States (including Puerto Rico) and Canada and at the Microsoft Experience Center in New York, NY, for 60 days from the date the customer receives the product (“Offer period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller customers not eligible. Customer is eligible for price adjustment only if the price of the purchased product is reduced during the Offer Period and in stock. For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with ​receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per item. Price adjustments apply only to purchase price and do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.

    [3] Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.

    [4] Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.

    [5] Available with eligible physical products purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer receives the product. Not available for purchases by reseller customers. Limited to 5 physical product returns total per eligible customer per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies. See applicable Microsoft Terms of Sale for more information.

    *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.

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