Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment or chat live with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more.

**Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.

*Available with eligible consumer purchases only made at Microsoft Store online in the U.S. (including Puerto Rico) and Canada, and at the Microsoft Experience Center in New York from 7/11/22 – 9/11/22. Return process must be started within 60 days after customer receives the device. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by contacting online Customer Service by chat or phone at 877-696-7786 or by visiting the Microsoft Experience Center in NY. Items purchased from Microsoft Experience Center can only be returned by visiting the Microsoft Experience Center in NY during the return period. Applicable return policy applies to each purchase. See Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Center honors the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

Microsoft Store offers free personal setup assistance by video, audio call, or chat. Book an online appointment with a product expert to set up a new Microsoft Surface, Windows PC, Xbox Series X, or Xbox Series S, to discuss Windows 11 upgrade eligibility, and to learn how to get the most of your Game Pass Ultimate Subscription. Purchase from Microsoft Store not required.

*Available with eligible consumer purchases only made at Microsoft Store online in the U.S. (including Puerto Rico) and Canada, and at the Microsoft Experience Center in New York from 7/11/22 – 9/11/22. Return process must be started within 60 days after customer receives the device. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by contacting online Customer Service by chat or phone at 877-696-7786 or by visiting the Microsoft Experience Center in NY. Items purchased from Microsoft Experience Center can only be returned by visiting the Microsoft Experience Center in NY during the return period. Applicable return policy applies to each purchase. See Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Center honors the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

Microsoft Store offers free personal training by video, audio call, or chat. Book an online appointment with a product expert to explore, learn and ask questions about Microsoft products and services.  We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Purchase from Microsoft Store not required.

*Available with eligible consumer purchases only made at Microsoft Store online in the U.S. (including Puerto Rico) and Canada, and at the Microsoft Experience Center in New York from 7/11/22 – 9/11/22. Return process must be started within 60 days after customer receives the device. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by contacting online Customer Service by chat or phone at 877-696-7786 or by visiting the Microsoft Experience Center in NY. Items purchased from Microsoft Experience Center can only be returned by visiting the Microsoft Experience Center in NY during the return period. Applicable return policy applies to each purchase. See Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface; the Microsoft Experience Center honors the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.