Microsoft 365 for frontline workers
Microsoft 365 F1
Lay the foundation for secure communication.
Microsoft 365 F3
Drive productivity and collaboration.
Office 365 F3
Engage your workforce.
Feature name | Microsoft 365 F1 | Microsoft 365 F3 | Office 365 F3 |
---|---|---|---|
Office apps Get things done and stay connected to the organization. |
Feature is Included |
Feature is Included |
Feature is Included |
Office on the web and mobile1 |
Feature is Included
See terms2 |
Feature is Included |
Feature is Included |
Email and Calendar Connect and stay organized with business-class email, calendaring, and contacts all in one place. |
This feature is partially included
|
Feature is Included |
Feature is Included |
Outlook |
Feature is Not Included |
Feature is Included |
Feature is Included |
Exchange |
Feature is Included
See terms3 |
Feature is Included
See terms4 |
Feature is Included
See terms4 |
Microsoft Bookings |
Feature is Included |
Feature is Included |
Feature is Included |
Meetings and voice Deliver purpose-built experiences for frontline workers with one integrated hub for productivity, collaboration, and communication—including Walkie Talkie, Task Management, and Shift Management. |
Feature is Included |
Feature is Included |
Feature is Included |
Feature is Included |
Feature is Included |
Feature is Included |
|
Device and app management
Help users be productive wherever they are while keeping corporate information secure. Flexible management and powerful security solutions let you deliver protected mobile experiences on any device.
|
This feature is partially included
|
Feature is Included
|
Feature is Included
|
Feature is not included
|
Feature is included
|
Feature is not included
|
|
Windows Autopilot, fine-tuned user experience, and Universal Print
|
Feature is not included
|
Feature is included
|
Feature is not included
|
Microsoft 365 admin center
|
Feature is included
|
Feature is included
|
Feature is not included
|
Feature is included
|
Feature is included
|
Feature is not included
|
|
Feature is included
|
Feature is included
|
Feature is not included
|
|
Social and intranet Connect and engage across your organization with an intelligent, mobile intranet and enterprise social networking. |
Feature is Included |
Feature is Included |
Feature is Included |
SharePoint |
Feature is Included |
Feature is Included |
Feature is Included |
Yammer |
Feature is Included |
Feature is Included |
Feature is Included |
Microsoft Viva Connections |
Feature is Included
|
Feature is Included
|
Feature is Included
|
Files and content Access files from any device at any time. Engage with intelligent video and create professional-looking content in minutes. |
This feature is partially included
|
Feature is Included |
Feature is Included |
Microsoft OneDrive for work7 |
Feature is Included |
Feature is Included |
Feature is Included |
Microsoft Stream8 |
Feature is Included |
Feature is Included |
Feature is Included |
Sway for Microsoft 3659 |
Feature is Not Included |
Feature is Included |
Feature is Included |
Visio in Microsoft 36510 |
Feature is Not Included |
Feature is Included |
Feature is Included |
Work management Efficiently manage work across individuals, teams, and organizations. Create and automate your business processes. |
This feature is partially included
|
Feature is Included |
This feature is partially included
|
Power Apps for Microsoft 36511 |
Feature is Not Included |
Feature is Included |
Feature is Included |
Power Automate for Microsoft 36511 |
Feature is Not Included |
Feature is Included |
Feature is Included |
Power Virtual Agents for Microsoft Teams |
Feature is Not Included |
Feature is Included |
Feature is Not Included |
Dataverse for Teams |
Feature is Not Included |
Feature is Included |
Feature is Included |
Microsoft Forms12 |
Feature is Not Included |
Feature is Included |
Feature is Included |
Microsoft Planner |
Feature is Included |
Feature is Included |
Feature is Included |
Microsoft To Do |
Feature is not Included |
Feature is Included |
Feature is Included |
Identity and access management Secure connections between people, devices, apps, and data. Increase your security and productivity with a single, holistic identity solution that gives you flexibility and control. |
This feature is partially included
|
Feature is Included |
Feature is Not Included |
Windows Hello, Credential Guard, and direct access |
Feature is Not Included |
Feature is Included |
Feature is Not Included |
Feature is Included |
Feature is Included |
Feature is Not Included |
|
Threat protection Detect and investigate advanced threats, compromised identities, and malicious actions across your on-premises and cloud environments. Protect your organization with adaptive, built-in intelligence. |
This feature is partially included
|
Feature is Included |
Feature is Not Included |
Feature is Included |
Feature is Included |
Feature is Not Included |
|
Microsoft Defender Antivirus and Device Guard |
Feature is Not Included |
Feature is Included |
Feature is Not Included |
Information Protection Protect your sensitive data everywhere, even in motion and when shared. Gain visibility and control over how any file is being used with a comprehensive and integrated information protection solution. |
This feature is partially included
|
Feature is Included |
Feature is Not Included |
Windows Information Protection and BitLocker |
Feature is Not Included |
Feature is Included |
Feature is Not Included |
Feature is Included |
Feature is Included |
Feature is Not Included |
|
Security management Gain visibility into your cloud apps and services, build insights with sophisticated analytics, and control how your data travels so you can respond to and combat cyberthreats. |
Feature is Included |
Feature is Included |
Feature is Not Included |
Microsoft Secure Score |
Feature is Included |
Feature is Included |
Feature is Not Included |
Microsoft Security and Compliance Center |
Feature is Included |
Feature is Included |
Feature is Not Included |
Learn more about the frontline workforce

Technology unlocks a new future for frontline
New data sheds light on challenges impacting nearly every business right now and reveals an opportunity for tech to help ease the burden on essential workers.

Don’t just celebrate your frontline workers – empower them
Frontline workers have been doing hybrid work all along, but they haven’t always had access to the same tools as knowledge workers. Companies need to support these workers as the digital professionals they are.

Bring frontline workers together to achieve more
Results from a recent Harvard Business Review survey highlight the importance of digitally transforming your frontline workforce.
Learn more about the frontline workforce

IKEA improves employee engagement with Microsoft 365
IKEA connects everyone in the organization with familiar features like chat and video calls and saves time and costs by digitizing frontline processes.

Alcoa keeps everyone informed, connected, and safe during COVID-19
Remote office staff and frontline workers at Alcoa are staying safe, ensuring social distancing rules, and remaining connected with Microsoft Teams.
Microsoft Teams for frontline workers
Frequently asked questions
Frontline workers are employees whose primary function is to work directly with customers or the general public providing services, support, and selling products, or employees directly involved in the manufacturing and distribution of products or services.
We are excited to introduce a new plan designed to meet the core needs of frontline workers.
With the introduction of our new frontline plan, we’re renaming Microsoft 365 F1 to Microsoft 365 F3. There’s no other change to the services customers have access to, per their current licensing agreements.
New features and capabilities include: Full Audio / Video and Meeting rights in Microsoft Teams and, for eligible plans (Office 365 F3 & Microsoft 365 F3), users will have the ability to create Power Apps and complete 2,000 steps / day.
1. Office mobile limited to devices with integrated screens 10.9” diagonally or less.
2. Apps are read only.
3. Microsoft 365 F1 includes the Exchange Kiosk service plan to enable Teams calendar only. It does not include mailbox rights.
4. Includes 2GB of mailbox space/user and web-based access through Outlook on the web.
5. Includes meetings, chat, and calling.
6. Windows Enterprise E3 is included in Microsoft 365 F3, per user and includes cloud management and virtualization.
7. Plans include 2GB OneDrive storage per user.
8. Includes consumption only, no publish or share.
9. Sway is not currently available for Government Community Cloud (GCC) customers and customers in certain geographies currently. Some legacy Office 365 plans that are no longer in market as of August 2015 may also not have access to Sway.
10. Visio in Microsoft 365 includes the web app only and is currently rolling out to Government Community Cloud (GCC), GCC High, and other sovereign cloud customers.
11. Includes the ability to create and consume. Power Automate is limited to 2000 Steps / day.
12. Does not include Forms Pro capabilities.
13. Microsoft Advanced Threat Analytics (ATA) ended Mainstream Support on January 12, 2021. Extended Support will continue until January 2026. Find additional information here.
14. Once your paid subscription begins, cancelation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.