IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:
Select
Support
Select Support requires software maintenance. It consists of web support coverage and a 3-day response window for addressing support inquiries
Priority
Support
Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues
Priority
Plus Support
Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment
FOR CLOUD WORKSPACES
Customer Support
IGEL exists to make the IT pro’s life easier. That’s why we offer a selection of support offers designed to fit the needs of any enterprise, large or small:
Select
Support
Select Support requires software maintenance. It consists of web support coverage and a 3-day response window for addressing support inquiries
Priority
Support
Priority Support is offered at an additional cost and adds to SELECT support with phone support and remote access, with a shorter inquiry response window for critical issues
Priority
Plus Support
Priority Plus Support is offered at an additional cost above PRIORITY support with 24×7 coverage for critical issues and an even shorter response time commitment
To purchase Priority or Priority Plus Support, please contact your preferred IGEL partner or contact your local IGEL office.
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Do you need education on IGEL’s technology, help with implementing IGEL, or other services beyond break/fix? Check out our Advanced Services page.
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