Microsoft Store & billing help
Payment, billing, and Microsoft Store help
Payment and billing help includes info about how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances.
For the Microsoft Store on Windows, get info about downloading apps and games, and managing your settings.
Discover Microsoft Store services including help when making a purchase
We’re here to help you do more with the best-in-class devices, software, games, and resources.
From the dropdown below, select your region and explore what Microsoft Store services are available to you.
Explore Microsoft Store Services
Select the tab below to see the various Microsoft Store services available in your region.
Note: The following Microsoft Store services are only available in the United States. Select a tab for your country or region. If it isn't listed, select Other regions.
Trade-in and recycling program
Trade in an eligible device and get cash back to put toward a new one. And if your old device isn't eligible, recycle it for free.
Virtual workshops and training
Learn more about our live, interactive workshops and training sessions.
Product expert appointments
Book a free appointment with a product expert for personal help with shopping, setup, or training.
Need help making your purchase?
Contact a Microsoft Store sales associate to help you with your purchase.
Contact an associate
Shop with an ASL associate
Disability Answer Desk
Microsoft resources for your small business
Get advice, free training, products, and tools to help your business thrive.
For your business: Schedule a free consultation with our business experts
We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training.
Business consultation
Business training
Small Business Resource Center
Note: The following Microsoft Store services are only available in Australia. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.
Trade-in and recycling program
Trade in an eligible device and get cash back to put toward a new one. And if your old device isn't eligible, recycle it for free.
Virtual workshops and training
Check out our live, interactive workshops and training sessions.
Need help making your purchase?
Chat with a Microsoft Store sales associate to help you with your purchase.
Product expert appointments
Book a free appointment with a product expert for personal help with shopping, setup, or training.
Need help with your business? Schedule a free consultation with our business experts
We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts
Note: The following Microsoft Store services are only available in Canada. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.
Virtual workshops and training
Learn more about our live, interactive workshops and training sessions.
Product expert appointments
Book a free appointment with a product expert for personal help with shopping, setup, or training.
Need help making your purchase?
Chat with a Microsoft Store sales associate to help you with your purchase.
Schedule a free consultation with our business experts
We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts
Note: The following Microsoft Store services are only available in Canada. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.
Virtual workshops and training
Learn more about our live, interactive workshops and discover which of our training sessions will best suit your needs.
Our promise to you
We’re committed to helping you find and purchase the best product or software that will meet your needs. That's our promise to you.
Need help making your purchase?
Chat with a Microsoft Store sales associate to help you with your purchase.
Note: The following Microsoft Store services are only available in the United Kingdom. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.
Virtual workshops and training
Check out our live, interactive workshops and training sessions.
Need help making your purchase?
Contact a Microsoft Store sales associate to help you with your purchase.
Our promise to you
We’re committed to helping you find and purchase the best product or software that will meet your needs.
Product expert appointments
Book a free appointment with a product expert for personal help with shopping, setup, or training.
Need help with your business? Schedule a free consultation with our business experts
We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts.
Get help with your purchase
Contact the sales team in your region if you need help to make your purchase.
The Microsoft Store
From Microsoft 365, Surface devices, and Xbox consoles and games, find what you need at the Microsoft Store.