Access a Cloud PC

Users can access their Cloud PCs in two different ways:

For information on hardware requirements, see End user hardware requirements.

Windows 365 web site

Users can navigate to windows365.microsoft.com to access their Cloud PCs.

Software requirements

To access their Cloud PC from this website, the user's device must meet the following requirements:

  • Supported operating systems: Windows, macOS, ChromeOS, Linux
  • A modern browser like Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox (v55.0 and later).

Home page

On their Windows 365 home page, users see the Cloud PCs they have access to in the Your Cloud PCs section.

Windows 365 home.

Users can select Open in browser or Open in Remote Desktop app to open their Cloud PC.

Note

Mobile devices aren’t currently supported for using a browser to open Cloud PC. The Remote Desktop app is supported.

User actions

While on windows365.microsoft.com, users can take actions on their Cloud PCs by selecting the gear icon on a Cloud PC card.

Card menu.

  • Rename: Changes the name of the Cloud PC shown to the user on the web site. This action won’t affect any name in Microsoft Endpoint Manager, Azure Active Directory, on the device, or in the Remote Desktop Apps.

  • Reset:

    • Reinstalls Windows (with the option to choose between Windows 11 and Windows 10).

    • Removes your personal files.

    • Removes any changes you made to settings.

    • Removes your apps.

      Important

      Before resetting your Cloud PC, make sure to back up any important files you need to keep to a cloud storage service or external storage. Resetting your Cloud PC will delete these files.

  • Restart: Restarts the Cloud PC.

  • Troubleshoot: Troubleshoot and attempt to resolve any issues that may be preventing a user from connecting to their Cloud PC. The checks run include:

    • Check whether any files or agents required for connectivity are correctly installed.
    • Make sure that the Azure resources are available.
    Return state Description
    No issues detected None of the checks discovered an issue with the Cloud PC.
    Issues resolved An issue was detected and fixed.
    Can’t connect to Cloud PC. We’re working to fix it, try again later. A Microsoft service required for connectivity is unavailable. Try connecting again later.
    We couldn’t fix issues with your Cloud PC. Contact your administrator. An issue was detected but it couldn't be fixed. This issue exists because of an ongoing Windows update or another issue. If this error persists for an extended period of time, the Cloud PC may need to be reset.
  • System Information: Displays information about the Cloud PC specification.

Transfer files to and from a Cloud PC

To transfer files from the local device to the Cloud PC, select the upload icon to launch File Explorer. Select the files to transfer them to the \This PC\Windows365 virtual drive\Uploads folder on the Cloud PC.

To transfer files from the Cloud PC to the local device, copy the files to the Downloads folder on the Cloud PC. The files will be copied to the \This PC\Windows365 virtual drive\Downloads folder of the local device.

Restrict users from transferring files to and from Cloud PCs

You can restrict users from transferring files by using RDP drive redirection. For more information, see Manage RDP device redirections for Cloud PCs.

Connection details

Users can view and download connection details.

  1. Select the Connection details icon > Show details.

    Screenshot of Connection icon.

  2. To download a text file containing the connection details, select Download report.

    Screenshot of connection details.

User feedback

Users can provide feedback about their Cloud PC experience by using the feedback icon in the upper right corner.

Collect user logs

Users can collect logs of their Cloud PC sessions. The logs are collected from the browser and the user can choose the save location.

To turn on log collection, in the client, select the gear icon > Capture logs.

Capture logs.

Remote Desktop

The Microsoft Remote Desktop app lets users access and control a remote PC, including a Cloud PC.

For a list of clients by operating system, see Remote Desktop clients. For a comparison of features by client, see Compare the clients: features.

Install the Microsoft Remote Desktop app

To set up their Remote Desktop client, users follow these steps:

  1. Download the Remote Desktop app from the Remote Desktop clients page.
  2. Select Subscribe.
  3. Enter their Azure Active Directory credentials.
  4. The Cloud PC appears in the list, and they can double-click it to launch.

Next steps

For information about the different protocol network requirements per scenario, see Network requirements.