Microsoft Dynamics 365 (online) requirements


Applies To: Dynamics 365 (online), Dynamics CRM Online

Microsoft Dynamics 365 (online) gives you the following options to access Dynamics 365 data:

  • Web browser. No need to install anything to run Dynamics 365 (online) from a computer running a supported web browser.

  • Microsoft Dynamics 365 for Outlook. An Outlook add-in that provides you with a complete set of Dynamics 365 capabilities right within Microsoft Office Outlook.

  • Microsoft Dynamics 365 for phones and Dynamics 365 for tablets. Lightweight applications that let you access Dynamics 365 data on almost any web browser running on a tablet, smartphone, or non-Windows computer.

Web browser requirements

You use a common web browser, such as Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari to view, add, or edit information stored in your organization’s Dynamics 365 (online) database. For more information about the supported web browsers and hardware requirements, see Web application requirements for Microsoft Dynamics 365.

Microsoft Dynamics 365 for Outlook requirements

Dynamics 365 for Outlook is a free add-in that give you access to Dynamics 365 (online) in the Outlook user interface. You can download the Dynamics 365 for Outlook add-in from within Dynamics 365 (online) by clicking Get Dynamics 365 for Outlook on the message bar.

For information about using Dynamics 365 for Outlook, see Microsoft Dynamics 365 for Outlook hardware requirements and Microsoft Dynamics 365 for Outlook software requirements.

For complete installation and configuration instructions, see Set up Dynamics 365 for Outlook [admin guide].

Mobile device requirements

Users can work in Dynamics 365 (online) by using a supported browser on a mobile device, or by using Microsoft Dynamics 365 for phones. For more information about the mobile experience in Dynamics 365 (online), see Set up CRM for phones express [Admin Guide] and Set up Dynamics 365 for phones and Dynamics 365 for tablets [Admin Guide].

Microsoft Office requirements

Microsoft Dynamics 365 leverages the capabilities of on-premises versions of Microsoft Office or Microsoft Office 365 and integrates with Microsoft Office Word and Microsoft Office Excel. For more information about the supported versions of Microsoft Office, see Supported versions of Microsoft Office.

For full Office 365 feature integration with Microsoft Dynamics 365 (online) and Dynamics 365 (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see: Licensing and Pricing Guide.

See Also

Get started administering Microsoft Dynamics 365 (online)
Plan for Microsoft Dynamics 365 (online) deployment and administration
Licensing plans for Microsoft Dynamics 365 (online)

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