Make a payment

  • Article
  • 5 minutes to read

Appropriate roles: Global admin | User management admin | MPN Partner Admin | Admin agent

You can pay for Solutions Partner legacy pack or Solutions partner Action Pack with a credit card or an electronic bank transfer.

Pay with a credit card

To pay with a credit card, use the following steps:

  1. If you selected Credit card as your payment method, the Credit card details page appears.

  2. Select Agreement close to the top of the page, and review the MPN Offer Purchase Terms and Conditions on behalf of your company. This agreement has important information about your billing account, renewal, refund eligibility, and taxes.

  3. On the checkout page, review and confirm your details.

    To learn more updating your company's Tax ID information, see Add a VAT ID to your billing profile.

    To change your Bill to or Sold to company address, visit the Legal Business profile page by following My Profile > Organization Profile > Company details.

    Screenshot of MPN Action Pack checkout page.

  4. Enter the required information and then select Pay.

    Note

    Your payment will be collected through a third-party, secure payment gateway.

    Your Solutions Partner legacy pack or Solutions partner Microsoft Action Pack is activated when the transaction is completed.

Tips for successful payment with credit card.

  1. Microsoft ensures that payment of credit cards is secured and minimizes the chances of risks, frauds, or payments with stolen cards.

  2. Ensure you enter your credit card billing address and ZIP code on this page. If the billing address on card is different than your legal entity address, in such a case while entering information in credit card screen please enter your billing address of credit card and not legal entity address.

  3. Double payment: In case you have paid and did not receive an order confirmation and re-initiated the transaction and the transaction was successful. If you did not get any payment confirmation from Microsoft, check your bank account statement for the charges. The charges shown in the bank statement are not actual charges but authorizations on the credit card. In the case where the card is authorized and Microsoft has declined the transaction, please wait for 48 hours for the authorization to be reversed, and the held amount is released.

  4. 715 error issue: If you encounter this issue and the payment is not successful, try again after 24 hours. If after 24 hours the payment is not successful, try switching the payment method to wire transfer.

Pay with an electronic bank transfer

To pay with an electronic bank transfer, use the following steps:

  1. On the checkout page, review and confirm your details.

    To learn more updating your company's Tax ID information, see Add a VAT ID to your billing profile.

    To change your Bill to or Sold to company address, visit the Legal Business profile page by following My Profile > Organization Profile > Company details.

    Screenshot of MPN Action Pack checkout page for a wire transfer.

  2. On the Checkout page, you see the bank details and make a note of these details.

  3. Click on "Agreement" to read the details and then click on "Accept agreement & place order". This agreement has important information about your billing account, renewal, refund eligibility, and taxes.

  4. Your Order number and PartnerID will appear when you submit the order. Make a note of this information as well.

    Screenshot of MPN Action Pack order status page.

  5. If your submission was successful, you'll see a confirmation page. (After you complete the electronic transfer with your bank, you'll return to this page to Upload proof of an electronic funds transfer.)

  6. Complete the electronic transfer from your bank account. Be sure to:

    1. Transfer the amount due (in the currency you noted in step 4) to the Microsoft bank account shown in the previous page's Wire transfer instructions.

    2. Include both the Order number and PartnerID that you recorded in step 4 in your electronic transfer reference details.

  7. When your bank confirms the transaction, take a photo of the bank confirmation. Make sure the payment proof photo shows:

    1. The date the electronic transfer payment occurred.
    2. The Microsoft bank account used to receive your electronic transfer
    3. The transfer amount, shown in the correct currency
    4. Your order number and PartnerID number
    5. Transaction reference ID for the transaction

  8. Go to the next section, Upload proof of an electronic funds transfer.

Upload proof of an electronic funds transfer

If you pay with an electronic funds transfer, you must upload your payment proof to Partner Center.

If the payment process isn't fully completed within 30 days of your order creation date, the status of your order changes to expired. If your order is expired, you'll have to create a new order from Partner Center directly, but you won't have to send payment again.

To upload your payment proof, use the following steps:

  1. Sign in to the Partner Center, select the Membership workspace, then select Membership offers.

  2. In the Membership offers page, page, go to the offer that you purchased (Microsoft action Pack or Solutions partner legacy pack) and select Upload payment proof.

    Screenshot of MPN Action Pack order placed page.

  3. On this page, find the Payment proof field. Select Browse Files to locate and upload your payment proof photo to Partner Center.

  4. Complete the information in the other boxes related to your electronic funds transfer, such as Payment date, Paid to account number, and Transaction/Ref no.

    Screenshot of MPN Action Pack payment proof page.

    Click on Save.

    A message may appear telling you that your request was successfully completed.

    Screenshot of MPN Action Pack successful order page.

    Your purchase typically becomes active between 48 and 72 hours after payment reaches Microsoft's bank account. The entire process can take up to a week to complete. Providing the necessary information in your electronic bank transfer reference details (such as, Order number and PartnerID) and uploading proof of payment to Partner Center helps get your payment processed and your Action Pack subscription activated sooner.

Switch payment from electronic bank transfer to credit card

You might decide later to change your payment method. For example, you might decide to use a credit card payment instead of an electronic bank transfer. Or, you may already have an unactioned electronic bank transfer order created in the system.

To change your payment preferences for an existing order, you first need to cancel the order, then repurchase it using your preferred payment method.

To cancel an existing, unactioned electronic bank transfer and change your payment preferences, use the following steps:

  1. Sign in to Partner Center, select Membership, then select Membership offers.
  2. In the Membership offers page, select the respective card and select Cancel Order.
  3. Follow the remaining steps to cancel the order.
  4. Refer to earlier sections of this article to create a new order with different payment preferences.

Update your bill-to address

In the process of renewing or purchasing an Action Pack or Solutions partner legacy pack, you can validate your bill-to address.

To update your bill-to address, use the following steps:

  1. After selecting Save, you can review the details of your purchase. If you see that your address needs to be updated, select Update.
  2. On the Legal profile page, update your address.

Next steps