Update the Dynamics 365 Guides solution

Some releases of Microsoft Dynamics 365 Guides require an update to the Dynamics 365 Guides solution.


You MUST have a System Administrator security group role and an assigned Guides license to update the solution.

When an update is required, the user will see a notification in the What's new panel.

Keep the following in mind:

  • Before you update the solution in the Microsoft Power Platform admin center, make sure that the Dynamics 365 Guides PC and HoloLens apps have been updated to the latest version from the Microsoft Store.

  • Updates to the solution must be done when the Guides model-driven app, PC app, and HoloLens app are not in use.

  • Make sure that you back up your environment before updating your solution.


HoloLens (1st gen) has entered Long Term Servicing State and is no longer supported on the latest versions of Dynamics 365 Guides. Customers on HoloLens (1st gen) can continue using the last supported app version (600.2103.19001) released on April 1, 2021. This version of the app is compatible with all 500 solution versions up to and including 600.0.0.1, also released on April 1, 2021. To continue using HoloLens (1st gen), existing customers should not upgrade to a solution version later than 600.0.0.1. Solution version 600.0.0.1 is no longer available for download for new HoloLens 1 customers.

To update the solution:

  1. Go to the Power Platform admin center, and sign in by using the System Administrator security role permissions for Dynamics 365 Guides. Admins must also have a Dynamics 365 Guides license assigned to their user account.

  2. To select the environment, select Resources, and then select Dynamics 365 apps.

    Power Platform admin center.

  3. Next to Dynamics 365 Guides, select the More application actions (...) button, and then select Install.

    Install button.

  4. In the dialog box that appears, select the environment that you want to update the solution for, select the I agree to the terms of service check box, and then select Install.

    Install button to update environment.


If you encounter issues while you're upgrading the solution, make sure that you have the System Administrator security role. You must have this role to update the solution.

You can also go to the solution history page to see details about solution installations.


Dynamics 365 Guides is dependent on three Microsoft platforms. Learn how changes to these platforms can cause or fix issues in Dynamics 365 Guides.

"Guide can't be opened" error message

As part of the October 1 update of the Dynamics 365 Guides solution, all your guides should automatically be converted from schema v3 or v4 to v5. Schema v5 enables the latest features, such as branching and triggers, and also includes all changes from schema v4 introduced on April 28, 2020.

In rare cases, the conversion of a guide from schema v3 or v4 to v5 might be unsuccessful, for reasons that include but aren't limited to the following:

  • A guide was being authored in the PC or HoloLens app when the solution was updated.

  • The JSON file has been edited in a way that isn't supported. (For example, the guide doesn't have a task, or too many 3D parts have been programmatically added to the Step Editor bin.)

If a guide wasn't successfully converted, authors or operators will receive the following error message when they try to open it: "Guide can't be opened. This guide can't be opened because the schema version is out of date. Contact your admin to update the schema version."

Guide can't be opened message.

To fix this issue, we recommend that you first try to update the guide schema from v3 to v4.


You can't manually update the schema for guides that have already been updated to schema v4. The schema version number appears on the General tab when you open a guide in the Guides model-driven app.

Upgrade the schema

  1. In the PC app, sign in to the instance that includes the guide where the issue occurs.

  2. On the Analyze tab, select Copy to copy the Instance URL value, and then paste the value into the address bar of a web browser.

    Copy the Instance URL value.

  3. Sign in, and then select the Guides model-driven app.

    Guides app.

  4. Select the guide where the issue occurs.

    Select the guide.

  5. At the top of the page, select Flow, and then select Upgrade guide schema.

    Upgrade guide schema command.


If the issue isn't fixed when you update the guide schema, the guide's JSON file has probably been edited in a way that isn't supported (for example, too many 3D objects have been programmatically added to the Step Editor bin). Contact the Dynamics 365 Guides team directly for guidance, through your Microsoft Account team.

Having trouble accessing an image, video, or 3D object through the Dataverse API or Power Apps after updating to Guides solution version 504.0.0.0?

The 504.0.0.0 Guides solution update changes the way that guide content (images, videos, and 3D objects) is stored in the Microsoft Dataverse. With this update, each file is stored in the new File column instead of as an attachment in the Note column. This significantly improves performance when loading content in Dynamics 365 Guides and allows you to access your files more easily on the Power Platform.

If an image, video, or 3D object fails to convert correctly to the newest version when you update to the 504.0.0.0 solution (this can happen, for example, if the Dataverse was down during the solution update), it means that the related file is stored using the old method (attached to the Note column instead of stored in the new File column). This makes it harder to retrieve when using the Power Platform or the Dataverse API. You can check whether your media content has been updated correctly by checking the version number. If it hasn't been updated correctly, you can then do a manual update using the following procedure:

  1. Go to make.powerapps.com.

  2. Sign in with your credentials.

  3. On the Power Apps Home page, under Your apps, select Guides.

    Screen shot of Power Apps Home screen with Guides selected.

  4. In the Guides screen, in the left pane under Content, select a type of content, and then verify that the number in the Schema Version column is 1.

    Screen shot of Active 3D Objects screen with Library section and Schema Version column highlighted.

  5. To find content that hasn’t been upgraded successfully:

    a. Select the arrow next to Schema Version, and then select Filter by.

    Screen shot of Filter by command.

    b. In the Filter by list, select Does not equal, enter 1 in the field below, and then select Apply.

    Screen shot of Filter by dialog box.

    c. Look for rows in the Schema Version column that haven’t been converted. They will either have a 0 or three dashes (---).

  6. To upgrade the content to the new content schema version:

    a. Select the rows for any items you want to convert.

    b. In the command bar at the top of the screen, select Flow, and then select Upgrade 3D Object Schema.

  7. In the Confirm Application of Workflow dialog box, select OK.

    Screen shot of Confirm Application of Workflow dialog box.

  8. To verify the successful conversion of the 3D object, select the arrow next to Schema Version, and then select Clear filter.

    The newly converted row will have a 1 in the Schema Version column.

  9. Repeat this process for each type of content: images, videos, and 3D objects.

See also

What's new in Dynamics 365 Guides