Find help and get support for Azure Active Directory

Microsoft documentation and learning content provide quality support and troubleshooting information, but if you have a problem not covered in our content, there are several options to get help and support for Azure Active Directory (Azure AD). This article provides the options to find support from the Microsoft community and how to submit a support request with Microsoft.

Ask the Microsoft community

Start with our Microsoft community members who may have an answer to your question. These communities provide support, feedback, and general discussions on Microsoft products and services. Before creating a support request, check out the following resources for answers and information.

  • For how-to information, quickstarts, or code samples for IT professionals and developers, see the technical documentation at learn.microsoft.com.
  • Post a question to Microsoft Q&A to get answers to your identity and access questions directly from Microsoft engineers, Azure Most Valuable Professionals (MVPs) and members of our expert community.
  • The Microsoft Technical Community is the place for our IT pro partners and customers to collaborate, share, and learn. Join the community to post questions and submit your ideas.
  • The Microsoft Technical Community Info Center is used for announcements, blog posts, ask-me-anything (AMA) interactions with experts, and more.

Microsoft Q&A best practices

Microsoft Q&A is Azure's recommended source for community support. We recommend using one of the following tags when posting a question. Check out our tips for writing quality questions.

Component/area Tags
Microsoft Authentication Library (MSAL) [msal]
Open Web Interface for .NET (OWIN) middleware [azure-active-directory]
Azure AD B2B / External Identities [azure-ad-b2b]
Azure AD B2C [azure-ad-b2c]
Microsoft Graph API [azure-ad-graph]
All other authentication and authorization areas [azure-active-directory]

Open a support request in Azure Active Directory

If you're unable to find answers by using self-help resources, you can open an online support request. You should open a support request for only a single problem, so that we can connect you to the support engineers who are subject matter experts for your problem. Azure AD engineering teams prioritize their work based on incidents that are generated from support, so you're often contributing to service improvements.

Support is available online and by phone for Microsoft Azure paid and trial subscriptions on global technical, pre-sales, billing, and subscription issues. Phone support and online billing support are available in additional languages.

Explore the range of Azure support options and choose the plan that best fits your scenario, whether you're an IT admin managing your organization's tenant, a developer just starting your cloud journey, or a large organization deploying business-critical, strategic applications. Azure customers can create and manage support requests in the Azure portal.

Note

If you're using Azure AD B2C, open a support ticket by first switching to an Azure AD tenant that has an Azure subscription associated with it. Typically, this is your employee tenant or the default tenant created for you when you signed up for an Azure subscription. To learn more, see how an Azure subscription is related to Azure AD.

  1. Sign in to the Azure portal and open Azure Active Directory.

  2. Scroll down to Troubleshooting + Support and select New support request.

  3. Follow the prompts to provide us with information about the problem you're having.

We'll walk you through some steps to gather information about your problem and help you solve it. Each step is described in the following sections.

1. Problem description

  1. Under Problem description, enter a brief description in the Summary field.

  2. Select an Issue type.

    Options are Billing and Subscription management. Once an option is selected, Problem type and Problem subtype fields appear, pre-populated with options associated with the initial selection.

  3. Select Next at the bottom of the page.

Based on the information you provided, we'll show you recommended solutions you can use try to resolve the problem. Solutions are written by Azure engineers and will solve most common problems.

If you're still unable to resolve the issue, select Next to continue creating the support request.

3. Additional details

Next, we collect more details about the problem. Providing thorough and detailed information in this step helps us route your support request to the right engineer.

  1. Complete the Problem details section so that we have more information about your issue. If possible, tell us when the problem started and any steps to reproduce it. You can upload a file, such as a log file or output from diagnostics. For more information on file uploads, see File upload guidelines.

  2. In the Advanced diagnostic information section, select Yes or No.

    • Selecting Yes allows Azure support to gather advanced diagnostic information from your Azure resources.
    • If you prefer not to share this information, select No. For more information about the types of files we might collect, see Advanced diagnostic information logs section.
    • In some scenarios, an administrator in your tenant may need to approve Microsoft Support access to your Azure Active Directory identity data.
  3. In the Support method section, select your preferred contact method and support language.

    • Some details are pre-selected for you.
    • The support plan and severity are populated based on your plan.
    • The maximum severity level depends on your support plan.
  4. Next, complete the Contact info section so we know how to contact you.

Select Next when you've completed all of the necessary information.

4. Review + create

Before you create your request, review all of the details that you'll send to support. You can select Previous to return to any tab if you need to make changes. When you're satisfied the support request is complete, select Create.

A support engineer will contact you using the method you indicated. For information about initial response times, see Support scope and responsiveness.

Get Microsoft 365 admin center support

Support for Azure AD in the Microsoft 365 admin center is offered for administrators through the admin center. Review the support for Microsoft 365 for business article.

Stay informed

Things can change quickly. The following resources provide updates and information on the latest releases.

Next steps