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Understand your bill or invoice for Microsoft 365 for business
jkinma, jmueller
Learn how to interpret charges, billing, and payment info on your Microsoft 365 for business bill or invoice.

Understand your bill or invoice for Microsoft 365 for business

Your bill or invoice provides a summary of charges for your subscription and includes instructions for how to make a payment.

[!NOTE] If you have other subscriptions instead of or in addition to Microsoft 365, see Understand your bill or invoice.

Watch: Understand your bill or invoice

Check out this video and others on our YouTube channel.

[!VIDEO https://www.microsoft.com/videoplayer/embed/RE53wxS?autoplay=false]

How often and when am I billed?

Depending on the billing frequency you chose when you bought your subscription, you receive an invoice either monthly or annually. The amount of time since the last invoice date is called the Billing Period and is on page one of the invoice. This time represents the date range during which charges accrue for the current invoice. If you made a change to your subscription outside of this date range, like adding or removing licenses, the associated charges appear on the invoice for the next billing period.

Starting on page two of the invoice, you see the charges grouped by their Service Period. The service period is the date range during which you're charged to use the service.

At the end of each billing period, you receive an email that says your new invoice is ready to view or download in the Microsoft 365 admin center. If you have more than one order, you receive an invoice for each order. Learn how to find and view your bill or invoice.

Why is my total due different from last month?

The amount billed for your subscription reflects the license price multiplied by the number of licenses purchased and any required taxes or fees.

If the amount billed is different than expected, that can happen for few reasons:

  • You added or removed licenses from your subscription. Licenses changed mid-term are reflected on the next invoice. You might see a credit and rebill for the previous service period to account for this change. For details about what this looks like in your invoice, see Page two below.
  • The subscription was canceled. You receive an invoice after cancellation with any outstanding balance minus any credits.
  • Your subscription renewed for a new term and the license price changed.

Overview of the invoice .PDF

Your invoice is a .PDF that contains at least two pages. Page one is the billing summary, and contains general information about the invoice, order, amount due, and payment instructions, if applicable.

:::image type="content" source="../../media/understand-your-invoice2/invoice-page-1.png" alt-text="Page one of the invoice .PDF that shows the high-level information about your order.":::

Page two contains details about the billing activity for each subscription during the service period.

:::image type="content" source="../../media/understand-your-invoice2/invoice-page-2.png" alt-text="Page two of the invoice .PDF that shows billing activity for each subscription.":::


The header appears at the top of every invoice page, and includes the month of service, and the Invoice Date, which is the date Microsoft created the invoice. The invoice is created the day after the end of your billing period. For example, if your billing period is January 15—February 14, your invoice date is February 15.

The header also includes an Invoice Number, the unique number assigned to your invoice. If you pay by Electronic Funds Transfer (EFT) or check, include the invoice number with your payment.

Finally, the header includes the Due Date for payment of the invoice, and shows the total amount due. If you pay for your subscription with a credit card or bank account, we charge your card or account the day after the invoice date.


The footer appears at the bottom of every invoice page and includes Microsoft business center address. Based on your country or region, it might include other information like the phone number to call for billing or technical support, a link to online self-help articles, and the address and tax ID for Microsoft in your country or region.

Page one

Page one of your invoice contains address information for your organization, high-level details about your order, a summary of invoice totals, and instructions about how to pay your invoice.

:::image type="content" source="../../media/understand-your-invoice2/invoice-page1-details.png" alt-text="The main section on page one of the invoice.":::


Three addresses appear at the top of the first page. The Sold-To address is the name and address of the organization that bought the subscription. The Bill-To address is the address of your billing department. Service Usage Address is the address where the service is used. Usually, these addresses are the same. Depending on the size and configuration of your organization, these addresses might be different.

To update the Sold-To address, see Change your organization's address, technical contact, and more. To update your Bill-To or Service Usage Address, see Change your billing addresses.

Order Details

On page one of your invoice, the Product is "Online Services," the generic term we use to describe your subscription. Page two lists the individual products in your order.

Customer PO Number is the purchase order (PO) number that you specify. You can't add a PO number to an existing invoice. If you update the PO number, it's included in future invoices. To change the PO number, see Change your purchase order number.

Order Number is the globally unique identifier (GUID) that identifies your order. Every time you buy a new subscription, a new order with a new order number is created. You receive an invoice for each order every billing period.

Billing Period is the period since the last invoice date.

Payment Terms is the number of days from the invoice date when payment is due. The standard payment term is 30 days.

Due Date is the date when the invoice payment is due. If your subscription is paid with a credit card or bank account, we charge your card or account the day after the Invoice Date.

Billing Summary

Page one of your invoice shows the totals of the following items for the invoice billing period. Page two contains details for each category.

  • Charges
  • Discounts
  • Credits
  • Tax
  • Total

Payment Instructions

If you pay by credit card, you see "Please DO NOT PAY. You will be charged the amount due through your selected method of payment." If you pay by invoice, this section contains instructions for paying by EFT or check.

Electronic Fund Transfer (EFT) and check

If you chose "invoice" as your subscription payment method, page one contains the Electronic Funds Transfer section that shows the Microsoft bank account information for electronic payments (wire, ACH, SEPA, and so on). Usually, your bank has a reference field you complete when you send a payment. Make sure you reference the invoice number in that field.

If we accept payments by check for your country or region, you also see a Check section that contains the payee name and mailing address. Make sure you reference your invoice number on the check.


In some countries or regions, the invoice has a Support section that includes instructions on how to view past invoices in the Microsoft 365 admin center. It also includes a link to self-help articles, and for some countries and regions, the support phone number.

Page two

The product name for your subscription is at the top of page two. Below it is the formula that explains how the charges are calculated. If you have more than one product in your order, you see a separate section for each product and the associated charges.

New charges

:::image type="content" source="../../media/understand-your-invoice2/invoice-new-charges.png" alt-text="The New charges section on page two of the invoice.":::

The New charges section shows the service period during which charges, discounts, credits, and taxes were added. It shows the number of licenses included during the service period, the price per license, and the number of days in the service period.

Previous charges

:::image type="content" source="../../media/understand-your-invoice2/invoice-previous-charges.png" alt-text="The Previous charges section on page two of the invoice.":::

The Previous charges section shows a credit for charges you paid for the previous invoice. If you made a change during the previous billing period, your invoice includes the Previous charges section. For example, if you added or removed licenses mid-term, the Previous charges section shows the number of licenses for that service period, together with the monthly price per license, the number of days in the service period, the charges, and other amounts that apply.

Charges during this billing period

:::image type="content" source="../../media/understand-your-invoice2/invoice-charges-this-period.png" alt-text="The Charges during this billing period section on page two of your invoice.":::

The Charges during this billing period section shows changes to your subscription made during this billing period. If you made a change during the previous billing period, your invoice also includes the Changes during this billing period section. For example, if you added or removed licenses mid-term, the Charges during this billing period section lists the changes to the subscription and when they occurred. The charges or refunds owed to you because of those changes are prorated for the number of days affected during the billing period.

Change your purchase order number

If you pay by invoice, you can add or change the purchase order (PO) number for your subscription.

[!NOTE] You can't add a PO number to an existing invoice. The PO number will appear on all future invoices.

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the subscription that you want to change.
  3. On the subscription details page, in the Subscription and payment settings section, select Edit invoice.
  4. At the bottom of the Edit details for paying by invoice pane, enter your PO number, and then select Save.

Run the Unknown Charge Diagnostic

As a Microsoft 365 Global admin, you can use a diagnostic tool that runs within the Microsoft 365 admin center to research unexpected charges from Microsoft that appear on your bank or credit card statement.

[!NOTE] The Unknown Charge Diagnostic is only available for customers who bought their products and services from Microsoft.com, including Microsoft 365 Enterprise, Education, and Non-profit.

Select the Run Tests link below to open the diagnostic tool in the Microsoft 365 admin center.

[!div class="nextstepaction"] Run Tests: Unknown Charge

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