Azure Bot Service
Design and build enterprise-grade conversational AI bots.
Build conversational experiences with Power Virtual Agents and Azure Bot Service
Build bots quickly
Make, test, and publish bots using a low-code graphical interface.
Improve your bot applications over time
Automatically track critical bot telemetry and identify future topics.
Create multimodal and multichannel experiences
Connect to channels such as telephony and Microsoft Teams with minimal code changes.
Scale safely with centralized management
Deploy bots securely to maintain compliance and governance.
Collaboratively build bots with fusion teams
Extend your reach with multiple channels and languages
Learn how to create your first conversational AI application with Azure Bot Service and Power Virtual Agents.
Learn five key ways to get started with AI and realize value quickly.
Comprehensive security and compliance, built in
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Microsoft invests more than $1 billion annually on cybersecurity research and development.
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We employ more than 3,500 security experts who are dedicated to data security and privacy.
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Azure has more certifications than any other cloud provider. View the comprehensive list.
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Azure Bot Service pricing
Azure Bot Service pricing is based on the number of messages delivered using Premium channels. Standard channels are free.
Get started with an Azure free account
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Start free. Get $200 credit to use within 30 days. While you have your credit, get free amounts of many of our most popular services, plus free amounts of 55+ other services that are always free.
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After your credit, move to pay as you go to keep building with the same free services. Pay only if you use more than your free monthly amounts.
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After 12 months, you'll keep getting 55+ always-free services—and still pay only for what you use beyond your free monthly amounts.
Customers building conversational AI with Power Virtual Agents and Azure Bot Service
PwC simplifies data retrieval
PwC adopted Power Virtual Agents to help non-technical teams easily spin up bots across the organization's repositories and automate content search and improve learning and development.
Giving fans the info they want when they want it
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of inquiries, while increasing customer satisfaction.
Helping employees to navigate the pandemic
The City of Ottawa was able to respond swiftly during a public health crisis to help employees stay connected, informed, and supported using Power Virtual Agents.
"One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot."
Matt White, Marketing Manager, Personal Lines Acquisition Experience, Progressive Insurance
"We used Azure Bot Service and Cognitive Services to help cope with the complexity of launching Aura in six countries, on four separate channels, and doing it all seamlessly."
Chema Alonso, Chief Data Officer, Telefonica
"We used Azure Cognitive Services and Microsoft Bot Framework to deliver an instantly responsive, personal expert into our customers' pockets. Providing this constant access to help is key to our customer care strategy."
Paul Jacobs, Group Head of Operations Transformation, Vodafone
Resources and documentation
Bot building with fusion teams
Learn more about Power Virtual Agents.
Read about the future of bot building.
Please view the Azure Bot Services documentation here.
Samples and learning modules
Learn how to build bots using Power Virtual Agents.
Take a guided tour of Power Virtual Agents.
Community and support
Connect to the global Power Virtual Agents community.
Ask questions and get support from Microsoft engineers and the open-source Bot Framework community on Gitter and Stack Overflow.
Frequently asked questions about Azure Bot Service
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Start with teams that fuse diverse experiences, skillsets, and responsibilities and collaborate to build bots across low-code and pro-code platforms with Power Virtual Agents. You'll also have access to the Azure Bot Framework Composer at no extra cost.
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Please view the Bot Framework SDK documentation here.
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Power Virtual Agents empowers fusion teams to seamlessly build secure and scalable virtual agents. Whether it's a simple FAQ or a complex conversational requirement, accelerate bot building with an intuitive world-class designer to respond to both customer and colleague needs. Power Virtual Agents supports rapid development, enabling makers to build without limits with the option to extend the sophistication by allowing pro-code users to create dialogs using the Azure Bot Framework Composer.
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If the authoring canvases for Power Virtual Agents and Bot Framework Composer don't meet your needs, you can use Power Virtual Agents to call Bot Framework skills, extend them with bot applications built with Bot Framework, and leverage other Azure services.